Introduction A leading provider of Education ICT solutions is seeking a Network Manager to join the managed service team.The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK. Key TasksICT Support Service on-site:

• Ensure consistent delivery of ICT support services to the school/centre, maintaining high-quality learning facilities.
• Oversee the clients ICT service as the Network Manager, addressing advanced troubleshooting, maintaining service levels, and identifying network issues.
• Conduct advanced maintenance of specialised equipment, repairs/modifications, and upgrades within capabilities; coordinate external repairs.
• Prioritise and mentor junior staff, offering advice on working practices and procedures.
• Advise senior staff on potential ICT growth/problems and provide specialist guidance to the School/Centre on ICT requirements.
• Communicate technical information effectively to diverse audiences.
• Monitor stock levels, catalog resources, and advise on future purchasing needs.
• Comply with policies related to child protection, health, safety, security, and confidentiality.
• Ensure compliance with the Data Protection Act, overseeing the security, accuracy, and relevance of personal data.
• Analyze support logs for management reports and contribute to future support service planning.
• Provide second-level in-school support for complex requests and advise the leadership team on areas of concern.

Technical Expertise:

• Perform advanced diagnosis on hardware, peripherals, and applications.
• Provide advice on hardware and OS compatibility.
• Offer advice on application compatibility based on user requirements.
• Collaborate with the Senior Engineer to design and implement network infrastructure.
• Manage active network components, including switches, routers, and firewalls.
• Maintain Internet filtering systems and manage remote access to the school's intranet.

Processes:

• Tailor processes to the specific school and report on their effectiveness.
• Design and implement procedures for receiving and testing ICT equipment.
• Develop procedures for asset disposal and regularly review whole-school system contingency plans.
• Design and implement backup and virus protection policies.
• Implement security systems to protect hardware, data, and confidential information.
• Monitor progress against agreed service levels and contribute to continuous improvement.
• Assist in planning major developments of ICT services.

Checks:

• Conduct regular checks on client systems, including disk space, backups, event logs, and SNMP traps.

Holiday Work:

• Lead engineering projects during school holidays.
• Provide a detailed scope of works and design for projects.
• Lead on-site individuals or teams and delegate tasks for project completion.
• Liaise with the account manager to ensure equipment correctness and project success.

Other:

• Monitor school, LEA/LA, and legal responsibilities actively.
• Develop relevant H&S procedures and ensure ICT users follow appropriate practices.
• Demonstrate self-regulation.
• Perform any additional tasks deemed appropriate by the Technical Management Team or Company Directors.

Work Experience Requirements:

• Two or more years managing Enterprise-level Network infrastructures/a Service Desk.
• Ideally experienced with Virtualisation (VMWARE or Hyper-V preferred).
• Cloud Services experience (Desirable, not essential).

Education Requirements:

• Professional qualifications (Degree/Masters in Computing) or equivalent, demonstrable experience.
• Other specialist IT qualifications (e.g., Aruba, Cisco, HP) or equivalent enterprise-level software/hardware certifications.