Hounslow Council has signed a new parking enforcement contract after previous five-year deal with Serco comes to an end.

The council successfully negotiated a new contract with NSL which begins on 1 December 2023.

In September, the current service provider, Serco, notified the Council of its intention to terminate its contract with the authority.

The council worked quickly putting in place a procedure to swiftly find a provider to continue the delivery of the parking enforcement service.  

This has allowed Hounslow to replace Serco with NSL under a negotiated agreement so as to avoid any disruption to services.

However, once the current contract period expires in December 2025, the Council will consider all available options and providers to determine the best way forward for the service. 

 All parking activities including enforcement, payment for parking, issuing of permits and Blue Badges will remain unaffected by the change in provider and there will be no disruption to services.  

Councillor Salman Shaheen, Cabinet Member for Recreation, Public Spaces and Parking, said: "I am pleased that we have been able to move swiftly on securing a new provider and look forward to working with NSL over the next two years.  

"As a council we always put our residents first and wanted to ensure there is no disruption to services whilst getting on board a new provider to deliver this very important service."   

Ras Dewan, Account Director, for NSL said: "We are delighted to be working in partnership with Hounslow Council to deliver parking enforcement services for the next two years.

"Residents should see no disruption to services as we mobilise the contract, and we are committed to providing a high-quality service to ensure Hounslow's roads and communities are kept safe for all."  

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